User GuideUser Guide

Analytics

Available on the Web Dashboard and Desktop.

What you can see

  • Account-wide totals: total tickets, how many are open, unassigned, and how many users are active.
  • A ticket volume trend chart, compared against the previous period.
  • Breakdowns by status, priority, issue type, and tag.
  • A tickets-by-project chart and a recent tickets table.

Every chart can be filtered down to a single project.