Delete your Logtryl account
Logtryl is developed by Kodeln Inc., and this page explains how to delete your Logtryl account and the data associated with it, including accounts created in the Logtryl mobile, desktop, and web apps.
Delete your account from the dashboard
The account owner can permanently delete the account at any time:
- Sign in at dashboard.logtryl.com with the same email or Google account you use in the app.
- Go to Settings and open the Account tab.
- In the Danger Zone, select Delete Account.
- Type I confirm and confirm the deletion.
If you were invited to someone else’s account (you’re a team member, not the owner), ask the account owner to remove you, or email us as described below and we’ll delete your user profile.
Request deletion by email
If you can’t sign in, email support@logtryl.com from the email address on your account and ask for your account to be deleted. We’ll verify the request and complete the deletion within 30 days.
What gets deleted
Deleting an account permanently and immediately removes:
- The account and every user profile on it (name, email, mobile number, password hash, role, and notification preferences)
- All projects and project memberships
- All tickets, ticket history, and comments, including diagnostic and debug data attached to them
- All uploaded attachments, such as screenshots and screen recordings
- All pending invites
This cannot be undone.
What we keep
Copies of deleted data may remain in our system backups until those backups are overwritten as part of our normal backup cycle. We may also keep limited records where the law requires it, such as billing and payment records for paid plans. See our Privacy Policy for details.
On plans that include account backups, the account owner can download a backup from the same Account tab before deleting. Any backup you download is yours to keep and is not affected by deletion.